Supporting clients throughout the cargo claims process, from initial investigations to the handling of existing claims
Cargo claims can arise from shortages, contamination, wet damage, physical damage, improper handling, stowage issues, loading and discharge disputes, and other incidents throughout the transport chain.
Group 3A assists shipowners, vessel managers, Charterers and P&I Clubs with both the investigation of cargo incidents and the handling of cargo claims, or any claims that could be presented to any of the above parties.
Our involvement may begin immediately following an incident, or at a later stage when a cargo claim already exists and technical assistance, claim management, expert review or additional investigations are required.
Our objective is to establish the facts, protect our clients’ interests and provide practical support throughout the claims process.
Not all cargo claims begin with a fresh survey.
In many cases, Group 3A is appointed after a cargo claim has already been raised following a cargo damage incident that occurred in the past.
We can assist with the review of existing survey reports, supporting documentation, correspondence between parties, technical evidence and claim files.
Where required, through our international network we can coordinate additional investigations, appoint our surveyors and provide practical support throughout the handling and resolution of the claim. Additionally, our in-house English sollicitor would also closely monitor with the surveyor and the customers for professional legal assistance.
Early attendance is always critical in any claims. Timely inspections help preserve evidence, document conditions before circumstances change, identify possible causes of the claim, and protect the interests of our customers in ensuring that only the real facts are considered.
While early attendance is often beneficial, Group 3A can also provide assistance when a claim already exists and further legal, technical review, investigation or claim support is required.
Incidents often require urgent attendance to preserve evidence and establish the facts and avoid any escalation.
Contact Group 3A for any investigations and/or claim that you may be facing.
